Terms & Conditions
DISCLAIMER
As all of our designs are entirely hand-cut, painted and finished by the two of us, designs and colours may vary slightly from piece to piece although we try to reproduce what you see here as closely as possible. The thickness of the wood may also vary due to the availability from the suppliers. Please note that these are delicate pieces of art and not toys to be played with. They are strictly for display purposes only.GENERAL INFORMATION ON PRODUCTS
Each piece comes with a triangle hanger for ease of hanging (apart from Snooty Fox who is free standing), and all of our pieces carry the Victoria Burnett Designs logo. The name of the individual piece is inscribed on the back.PERSONALISED NAME PLAQUES
Name plaques cost an additional £10 on top of the price of the piece. If the name required is particularly long, please take care to choose a piece of relevant size as some pieces are smaller than others. The dimensions given do not include the name plaque. Please ensure that all personal information is correct as we cannot exchange or refund products due to spelling errors. Names need to be put in writing and will be spelt exactly as sent to us. The name can be ordered through the ‘Instructions to merchant’ section of the secure PayPal site during checkout. If you wish to pay by cheque, please email us the required name at enquiries@victoriaburnettdesigns.co.uk or enclose all the information with your cheque. If you have any queries or concerns, please do not hesitate to contact us for advice.PERSONALISE YOUR PIECE
For that little extra, why not have a personal message, name or date hand written on the back of your chosen piece? There is no charge for this. Simply add what you would like in the ‘Instructions to merchant’ section of the secure PayPal site during checkout.OUT OF STOCK
Out of stock items are still available to order, but may take several weeks to be made.DELIVERY
If an item is in stock, it will be posted the next working day. Whilst we will try and fulfill an order as soon as possible, if a piece is not in stock, please allow up to 4 weeks for delivery due to the hand-crafted nature of the work. If your order is required for a specific date, please contact us to arrange.Royal Mail 1st Class (next working day)
£0-£10 £1.95
£11-£30 £3.95
£31-£55 £4.95
£56-£74 £5.95
Standard Parcels with Insurance (3-5 working days)£75 + £7.50
International delivery – please contact us for delivery prices before purchasing.